Terms and Conditions

Last updated: August 2025

These Terms and Conditions govern your use of Live Laugh Learn 4 Life CIC's services and programmes. By booking or participating in our programmes, you agree to these terms.

1. About Us

Company Name: Live Laugh Learn 4 Life CIC

Company Number: 15931406

Company Type: Community Interest Company

Contact Email: info@livelaughlearn4life.co.uk

Contact Phone: 07423709079

2. Definitions

• "We," "us," "our" refers to Live Laugh Learn 4 Life CIC
• "Parent/Guardian" refers to the person with parental responsibility booking the programme
• "Participant" refers to the child attending the programme
• "Programme" refers to any sports activity, camp, or session offered by Live Laugh Learn 4 Life CIC

3. Booking and Payment

3.1 Booking Process

• All bookings must be made by a parent or guardian
• Bookings are confirmed upon receipt of full payment unless a payment plan has been agreed
• We reserve the right to refuse bookings at our discretion
• Places are allocated on a first-come, first-served basis

3.2 Payment Terms

• Full payment is required at the time of booking unless otherwise agreed
• We accept bank transfers and card payments
• Payment plans may be available for certain programmes - please contact us to discuss
• Non-payment may result in cancellation of the booking

3.3 Pricing

• All prices are stated in British Pounds (GBP)
• Prices may be subject to change, but confirmed bookings will honor the original price
• Discounts and scholarships may be available - please enquire for eligibility

4. Cancellations and Refunds

4.2 Cancellations by Live Laugh Learn 4 Life CIC

• We reserve the right to cancel programmes due to insufficient bookings, staff illness, adverse weather, or unforeseen circumstances
• In the event of cancellation by us, you will receive a full refund or credit toward another programme
• We are not liable for any additional costs incurred (travel, accommodation, etc.)

4.3 No Shows

• Failure to attend without prior notice will result in forfeiture of fees
• No refunds will be given for non-attendance

5. Programme Sessions and Attendance

5.1 Session Times

• Parents must ensure participants arrive on time for sessions
• Collection times must be adhered to strictly
• Late collection may incur additional charges (£10 per 15 minutes after the designated end time)

5.2 Attendance

• Regular attendance is expected for the benefit of all participants
• If a participant is unable to attend, please notify us as soon as possible
• No refunds or credits for missed sessions except in cases of prolonged illness (with medical certificate)

6. Health, Safety and Welfare

6.1 Medical Information

• Parents must provide accurate and complete medical information during booking
• Any changes to medical conditions must be reported immediately
• We reserve the right to refuse participation if medical needs cannot be adequately supported

6.2 Medication

• All medication must be clearly labeled with the child's name
• Medication must be handed to staff with written administration instructions
• Parents must complete a medication consent form

6.3 First Aid and Emergency Medical Treatment

• We have qualified first aiders on site during all sessions
• In the event of an emergency, we will contact parents immediately
• We reserve the right to call emergency services if necessary
• Parents are responsible for any medical costs incurred

6.4 Illness Policy

• Children must not attend if they have been sick or have diarrhea within 48 hours
• Children with contagious illnesses must not attend
• We reserve the right to send home any child showing signs of illness

7. Behaviour and Conduct

7.2 Disciplinary Action

• Inappropriate behavior will result in verbal warnings
• Serious or repeated misconduct may result in removal from the session without refund
• Parents will be contacted immediately in cases of serious misconduct
• We reserve the right to exclude participants who pose a risk to themselves or others

7.3 Parent/Guardian Conduct

• Parents must treat staff and other parents with respect
• Aggressive or abusive behavior will not be tolerated
• Parents must not approach other children except their own

8. Safeguarding

8.1 Our Commitment

• We are committed to safeguarding all children in our care
• All staff and volunteers are DBS checked
• We follow statutory safeguarding guidelines
• All safeguarding concerns will be taken seriously and reported appropriately

8.2 Reporting Concerns

• Any safeguarding concerns should be reported immediately to the session leader
• Safeguarding concerns can also be emailed to: info@livelaughlearn4life.co.uk
• We have a statutory duty to report certain safeguarding concerns to appropriate authorities

9. Photography and Social Media

9.1 Programme Photography

• We may take photographs during programmes for safeguarding and record-keeping purposes
• Separate consent is required for promotional use of photographs
• Parents may request that their child is not photographed

9.2 Social Media Policy

• We will never tag individual children in social media posts
• We will not use children's full names alongside photographs
• Parents may withdraw photo consent at any time

9.3 Parent Photography

• Parents may photograph their own children only
• Photographs of other children must not be taken or shared without permission

10. Insurance and Liability

10.1 Our Insurance

• We hold public liability insurance
• We hold professional indemnity insurance
• Insurance details available on request

10.2 Limitation of Liability

• We take reasonable care to ensure participant safety
• Sport involves inherent risks, and we cannot be held liable for injuries occurring during normal sporting activities
• We are not liable for loss or damage to personal belongings
• Parents are advised to have their own personal accident insurance

10.3 Participant Responsibility

• Participants attend programmes at their own risk
• Parents are responsible for ensuring their child is physically fit to participate
• We recommend consulting a doctor if unsure about participation

11. Personal Belongings

• We are not responsible for loss or damage to personal belongings
• All items should be clearly labeled with the child's name
• Valuable items should not be brought to sessions
• Lost property will be kept for 30 days before disposal

12. Food and Allergies

• Parents must provide packed lunches for full-day programmes
• All allergies and dietary requirements must be disclosed at booking
• We maintain allergen-free zones where necessary
• Participants must not share food with others

13. Weather and Cancellations

• Programmes run in most weather conditions
• We may cancel or relocate sessions in extreme weather
• Alternative indoor activities may be offered
• Parents will be notified of cancellations as soon as possible

14. Changes to Terms

• We reserve the right to amend these terms at any time
• Updated terms will be published on our website
• Significant changes will be communicated to parents
• Continued use of our services constitutes acceptance of updated terms

15. Complaints Procedure

• We welcome feedback and take complaints seriously
• Complaints should be submitted in writing to: info@livelaughlearn4life.co.uk
• We aim to respond to complaints within 5 working days
• Formal complaints will be investigated and responded to within 28 days

16. Data Protection

• We process personal data in accordance with UK GDPR
• Full details are available in our Privacy Policy
• We will never share personal data with third parties for marketing purposes

17. Governing Law

• These terms are governed by the laws of England and Wales
• Disputes will be subject to the exclusive jurisdiction of the English courts

These Terms and Conditions are effective from August 2025 and apply to all programmes operated by Live Laugh Learn 4 Life CIC.