Frequently Asked Questions
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General Questions
What is Live Laugh Learn 4 Life CIC?
We are a Community Interest Company based in London, dedicated to
providing
accessible sports programmes for children aged 5 to 18 from all backgrounds, especially
those
who are disadvantaged or marginalized.
What does CIC mean?
CIC stands for Community Interest Company. We are a social enterprise that uses our
profits
to benefit the community, particularly in addressing childhood obesity and promoting
healthy
living.
Programme Questions
What age groups do you cater for?
Our programmes are designed for children aged 5 to 18 years, with activities tailored to
different age groups and skill levels.
What sports and activities do you offer?
- Football, basketball, dodgeball, cricket, tag rugby, nfl flag football, tennis, soft archery, boccia, hockey
- Art and crafts workshops
- Wheelchair accessible sports
Do you provide equipment?
Yes, we provide all necessary sports equipment. Children should bring:
- Comfortable sports clothing
- Trainers with good grip
- Water bottle
- Packed lunch (for full-day programmes)
What if my child has special needs?
We welcome children with additional needs and work to ensure all activities are
inclusive.
Please discuss your child's specific requirements when booking so we can make
appropriate
arrangements.
Do you offer free places?
Yes, we offer a limited number of free places for families who cannot afford our
programmes.
Contact us to discuss eligibility and availability.
Booking Questions
How do I book a programme?
- Visit our Programmes page
- Select your preferred programme
- Complete the online booking form
- We'll contact you within 24 hours to confirm
What information do I need to provide?
- Parent/guardian and child details
- Contact information and address
- Medical conditions and allergies
- Emergency contact details
- Consent for policies and first aid
Can I modify or cancel a booking?
Yes, modifications and cancellations are possible. Please refer to our Terms and
Conditions
for specific policies and any applicable fees.
What payment methods do you accept?
We accept various payment methods including bank transfers, card payments, and payment
plans. Specific options will be provided upon booking confirmation.
Safety Questions
What safety measures do you have?
- All staff are DBS checked
- Qualified first aiders on site
- Comprehensive safeguarding policies
- Regular risk assessments
- Clear emergency procedures
What happens in case of injury?
- Immediate first aid provided on site
- Parents contacted immediately
- Emergency services called if necessary
- Incident recorded and reported
- Follow-up with parents
Do you take photographs?
We may take photographs for safety monitoring and, with separate consent, for
promotional
purposes. You can opt out of promotional photography while still participating in
programmes.
Health Questions
What if my child has medical conditions?
Please declare all medical conditions during booking. We can accommodate most conditions
with proper information and preparation.
What about food allergies?
We take food allergies very seriously. All dietary requirements must be declared during
booking. We maintain allergen-free zones and have emergency procedures in place.
What if my child becomes unwell during a programme?
Children who become unwell will be isolated in a comfortable area, parents contacted
immediately, and appropriate care provided until collection.
Contact Questions
How can I provide feedback?
- Email:info@livelaughlearn4life.co.uk
- Phone: 07423709079
- Post-programme feedback forms
- Annual surveys
How do I make a complaint?
We have a formal complaints procedure. Contact us directly first, and if unresolved, you
can
escalate to our board of directors or relevant regulatory bodies.